Macro and Micro factors affecting the Insurance eco-system and customer experience, aligned to global trends.
Heidi Dias Head of Claims Transformation at Mutual & Federal, SAICB Board Member, SAIA Motor Committee Chairperson, International Keynote Presenter with 20 years experience, will enlighten us on the Macro and Micro factors affecting the Insurance eco-system and customer experience, aligned to global trends, and their adoption in the SA environment with cost and savings implications, with strategic guidance for sustaining broker/customer relationships.
The role of the SAICB, the significance and power of extensive and accurate data.
Garth De Klerk with twenty years insurance experience, formerly MD of an Underwriting Manager with shareholders, CGU, M&F, Santam and Hannover Re. In 2005 he established a full Insurance Licence in SA for COFACE, 2nd largest Credit Insurance Co globally, in which company he held the position of CEO/MD for 9 years. He is Presently CEO of the SA Insurance Crime Bureau. Garth will discuss the role of the SAICB, the significance and power of extensive and accurate data , and the types of crimes and syndicates, with sequential impact on costs - including case studies.
Client Care and Retention, Responsible Business Practice and Cost Containment.
Gerhard Genis head of Quality Management and Training with Santam. Holds numerous formal qualifications, including an MBA from Henley Business School (London) and with international experience with Santam’s presence in UK and Europe. Serves on various industry bodies, including the Board of Directors of the Ombudsman for Short term Insurance. In addition, Head of Claims Administration Services, Client Care and Retention, Responsible Business Practice and Cost Containment, in respect of all of which he will share his extensive practical knowledge and experience.
||Registration & Refreshments
||Welcome –Natalie Graham (IING)
||Heidi Dias - ( Mutual and Federal)
||Garth De Klerk - (SA Insurance Crime Bureau)
||Refreshments & Networking
||Gerhard Genis - (Santam)
||Final Closing - Natalie Graham (IING)
Every person wishing to attend is required to complete a registration form or access will be denied.
All cancellations are to be made in writing. Refer to declaration on registration form.